Managing Turbulence


I have just finished designing and giving a training program called “Managing Turbulent Workloads“. Turbulence is a really fascinating topic and pretty relevant to most working people in the Western world. The world of work has instead become a whirl of work, becoming ever dizzying and seemingly without boundaries. The course does cover tools and techniques for managing some of that swirl – like the 2 minute rule for managing email, and the 90 minute rule for giving focused time to work – to mention a few that are about that most precious of resources – time. However, a few principles I suggest, particularly to those in very pressurised middle management positions:

  1. Management is a mixture of science and art – the science of using evidence and fact and the art of good judgment in managing people, personalities, issues and emotions;
  2. Appreciate the need for balance between the “big picture”, the long view and the helicopter view and the detailed view – need to keep adjusting your lens to ensure that you are taking in both of these perspectives;
  3.  Go back to the start if you get lost – lean on the solid, more objective foundation that you have built so far.

What do you think about managing turbulence? Is it possible, is it necessary or should we just enjoy the buzz?

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